Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at raspberriesandsoda@gmail.com . In your email please state your name, order number and the reason for your return Please note that the cost for returns is on the sender, a return address will be supplied to you when you start the returns process.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at raspberriesandsoda@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. We also cannot accept items that have been washed, worn or altered in any way. We do not accept returns for change of mind.

Exchanges
We are happy to make exchanges for you if you have purchased the wrong size. If an item is no longer available in the size you want you are able to receive store credit or a refund. If you’re unsure on your sizes feel free to reach out to us for help. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at raspberriesandsoda@gmail.com.